TERMS & CONDITIONS

By booking, purchasing, or participating in any class, service, or membership at Body Alchemy Pilates & Wellness, you agree to the following terms:

BOOKINGS & RESERVATIONS

All classes must be reserved in advance through our booking platform. A valid payment method is required to secure your reservation. Class sizes are intentionally limited to maintain a high-quality, personalized experience and are filled on a first-come, first-served basis.

CANCELLATION, LATE & NO-SHOW POLICY

We kindly ask that all cancellations be made at least 8 hours prior to the scheduled class time.

Cancellations made within 8 hours of class will result in:

  • Loss of the class credit, and/or

  • A $15 late cancellation fee for members

No-shows will be charged a $15 fee.

Each class is thoughtfully prepared in advance, with mats and equipment set for your arrival and your space reserved. This policy allows us to honor that preparation and offer availability to other clients.

WAITLIST POLICY

If a class is full, you may join the waitlist. When a spot becomes available, you may be automatically added to the class.

By joining the waitlist, you accept responsibility for your reservation. Late cancellation and no-show policies apply if you are added to class and do not attend.

MEMBERSHIPS & BILLINGS

Memberships require a minimum 3-month commitment and are billed monthly.

Following the initial commitment period, memberships automatically renew on a continuous basis unless canceled in accordance with our policy. A valid payment method must remain on file at all times.

MEMBERSHIP CREDITS

Membership credits refresh monthly and are valid for up to 2 months from the date of issuance.

We encourage consistent practice to fully experience the benefits of your movement routine. Unused credits beyond this timeframe will expire.

CLASS PACKAGES

Class packages are valid for a fixed period of 6 or 12 months, depending on the package selected at the time of purchase.

All classes must be used within the designated timeframe. Expired classes are not eligible for extension, refund, or reinstatement.

MEMBERSHIP CANCELLATION

Early cancellation prior to completing the 3-month commitment will incur a fee of up to one (1) month of membership dues.

After the initial commitment period, memberships may be canceled with written notice prior to the next billing cycle.

No refunds will be issued for unused classes or partial billing periods.

STUDIO EXPERIENCE & POLICIES

To maintain a safe and elevated experience for all clients:

  • Grip socks are required for all reformer classes

  • Please arrive on time; late entry may not be permitted

  • All equipment must be used as instructed

  • We cultivate a respectful, welcoming, and supportive environment at all times

HEALTH & SAFETY

Clients are responsible for ensuring they are physically able to participate. Please inform instructors of any injuries, pregnancy, or limitations prior to class.

For heated and infrared sessions, proper hydration and self-awareness are essential. You may rest or leave the room at any time.

SCHEDULE & INSTRUCTOR EXPERIENCE

We are committed to delivering a consistent and high-quality experience. From time to time, class schedules and instructors may change.

Body Alchemy Pilates & Wellness reserves the right to modify schedules, substitute instructors, or adjust programming as needed.

CLASS CANCELLATIONS

In rare cases, classes may be canceled up to 2 hours prior to the scheduled start time due to low enrollment or instructor availability.

Clients will be notified and any class credits will be returned to their account.

REFUND POLICY

All purchases are final and non-refundable.

This includes memberships, class packages, single classes, retail, and services.
Unused or expired classes and credits are not eligible for refund or extension.

Any exceptions are granted solely at the discretion of Body Alchemy Pilates & Wellness.

PERSONAL PROPERTY

Body Alchemy Pilates & Wellness is not responsible for lost, stolen, or damaged personal belongings.

AGREEMENT

By booking, purchasing, or attending classes, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in full.